Frequently Asked Questions
You are entitled to cancel your order within 14 days, Please ensure all details on your order are correct before confirming at the checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes. (Please see returns policy for further information)
We are sincerely apologetic if there is a concern with your order. Please contact our friendly Customer Service at firstname.lastname@example.org for personalised support. (Please quote your order number with your inquiry)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to email@example.com please wait for responce before sending your item to: 2A/B Ridgeway Distribution Centre, Ridgeway, Iver, SL0 9JQ, United Kingdom. (Please see returns policy for further information)
Yes! Domestic orders are all sent by Royal Mail. For international orders, we offer delivery with DHL or Royal Mail international tracked & signed.
We take satisfaction in providing our customers with fast and reliable shipping and therefore offer reputable delivery services. Shipping Cost are calculated on checkout.
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties /Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. Royally High will include a commercial invoice declaring the full GBP value paid on international shipments. If you refuse a shipment from Royally High, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.
Royally High accepts returns within 14 Days. Please see our returns policy for more information.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process or check out our returns policy for more information.
It depends on the design and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page and we will be happy to assist you in answering any questions you may have.